Terms & Conditions
By accessing the website www.coinexchangeny.com and other services provided by the Coin Exchange, you agree to the terms and conditions set for below. This is a legally binding agreement made between Coin Exchange and you personally or if applicable on behalf of another individual for whom you are using the site for. By entering the website or creating a profile you consent to have this agreement provided to you in electronic form. These terms and conditions apply to all purchases and sales, whether made through the website, by telephone or otherwise.
This User Agreement is effective on December 1st 2014, for all users of this website. Because this agreement contains legal obligations please read carefully before proceeding.
Before you may place orders to purchase or sell with Coin Exchange you must read and accept all of the terms and conditions in our user agreement. By using our website, you represent and warrant without limitation that you have read, understand and agree to the terms of this agreement. If you do not agree or do not understand the terms of this agreement, disclaimers, disclosures or any other supplemental information on your website then you must immediately leave the website.
Coin Exchange reserves the right to make any necessary changes to its terms and conditions at any given time without notification and that you agree that we may change the terms at any time. Also, you agree that we may make any changes to the website at our sole discretion, for any reason without providing notice to you. If you use your website after we have posted a change to the terms and conditions, then you have agreed to the new terms and conditions that are present by the most recent version of your terms and conditions.
Eligibility: You must be at least 18 years of age to purchase or sell or use the website of Coin Exchange. When entering the website you represent and warrant that you are of legal age and you have knowledge and experience to make an informed decision when buying or selling to Coin Exchange.
Disclaimers: By entering our website you acknowledge that you the individual are making all of your own decisions when purchasing or selling to Coin Exchange and that we are not influencing or making recommendations as to how you conduct your sales or purchases with us. Also, by entering the site and purchasing or selling to Coin Exchange you acknowledge that you are aware and assume all of the risks for which you have sole responsibility, associated with purchasing or selling precious metals and that Coin Exchange is not liable or responsible for any of those risks.
Risks: Coin Exchange does not sell items as an investment, and does not offer investment advice. We also do not guarantee profits on the items that you purchase. Coin Exchange expresses no opinion on the soundness of any of your purchases. We do not offer recommendations as purchasing bullion and coins is speculative and unregulated and the contents on this website are just for reference use only, and does not constitute rendering of legal, financial, or investment advice. Purchasing Bullion & Coins can involve risk like most investments. The value of your bullion and coins can fluctuate up or down by various conditions and economic factors. Since investing in precious metals can be risky and the value or your bullion and coins can fluctuate drastically, purchasing these items may not be suitable for everyone. You should understand all the risks associated with investing in bullion and coins and therefore make educated and knowledgeable decisions before buying or selling to Coin Exchange. Coin Exchange does not sell items as an investment but rather to provide joy to the many collectors that exist in the world. Prices that are seen on our website are not to be used as a guide to value items as the prices as determined by our own discretion.
Order Policies and Procedures:
Upon placing an order to buy or sell precious metals with Coin Exchange you have entered into a binding and legally enforceable agreement. Availability and pricing are subject to change without notice.
You Credit Card or Debit Card information is required to guarantee all orders, in order to reserve and lock in a price. By making a purchase on your site you expressly authorize Coin Exchange to authorize and capture your credit or debit card payment prior to shipment.
Payment Options: Coin Exchange requires that all payments be made by paypal, personal check, certified check, cashier’s check, or money order. Direct Bank wire is always recommended on order over $5,000. Coin Exchange reserves the right to cancel orders where payment is not dated within five (5) business days for all check orders and bank wire orders. Coin Exchange reserves the right to hold and wait for clearing of all personal checks, money orders, certified checks or cashier’s checks for up to ten (10) business days prior to shipping out items.
Cancellation Policy: All orders are FINAL! You entered into a legally binding agreement upon checkout and CANNOT cancel a confirmed order once you have placed the order.
Documentation: Coin Exchange reserves the right to request additional documentation for any order.
Coin Exchange expressly reserves the right to refuse or cancel any order, for any reason, at its sole discretion, regardless of payment method and price confirmation.
Return Policy
At Coin Exchange we provide all of our cutomers with a refund, return or exchange policy on all the items that we sell. The right is limited to seven (7) days from the date on which the customer has received the products from us. You must notify Coin Exchanges Customer Service Department custome_rservice@coinexchangeny.com within seven (7) business days from the date that you receive the item and follow the instructions provided to you, at that time. Shipping and handling charges are non-refundable. You are fully responsible for all taxes, as well as return shipping and handling costs. The customer must make sure to carefully package and provide tracking for the product that they are returning and the customer will assume the full cost of return shipping. Coin Exchange may reject any returned or exchanged item that does not reasonably conform to these terms. In the case where a customer requests to exchange an item, Coin Exchange expressly and reserves the right, in its sole and absolute discretion, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable. Coin Exchange at its sole discretion reserves the right to reject any returns or exchanges that do not comply with the requirements listed above. Coin Exchange does charge a 10% of the total of the purchase price as a restocking fee on all orders that are returned.
Collections Expense: In the event that Coin Exchange has to take any action against a customer in order to enforce your obligations under this User Agreement, including, without limitation, turning your account over to a collection agency or a lawyer for collection, the customer shall have to pay all of the costs and the expenses incurred by Coin Exchange, including, without limitation, reasonable attorneys' fees, in connection with such action.
Shipping:
Coin Exchange normally ships with the US Postal System, but may at its discretion choose to use a different shipping provider.
Coin Exchange strives to protect your shipments by being discreet with our shipping labels and do not disclose or give any indication that contents inside the package contain valuable precious metals.
All shipments must have the same billing address as shipping address. We will not ship to addresses not associated with your billing information.
When your items are shipped you will receive an email confirmation along with tracking information for your shipment.
We do not ship to any drop locations or non USPS mail services such as UPS stores, Mail Boxes Etc., and other retail post box centers.
We provide insurance for free on every package. Our insurance will only be covered if the item is lost in transit or damaged in transit. However, we will not be responsible if the package tracking information shows as delivered. Once the item as per our tracking information shows it was delivered as promised we are no longer liable on our insurance policy and it is the customer’s responsibility at that point. When we ship the items to you, if the items are damaged or lost in transit we will accept full responsibility and pursue any claims with our insurance policy. If an item is lost in transit we reserve the right at our own discretion to reship your item or provide you with a refund.
For orders paid by Paypal, credit card or bank wire, shipments will be processed within 1-2 business days of confirmed payment. If paying by personal or business check it will be 5-10 business days from the day it is deposited. This may depend on your previous order history and/or amount.
Pricing: All prices quoted on our website are in U.S Dollars. While we work hard to assure that all of our inventory and prices are current, discrepancies can occur at times due to coin availability and changing market conditions, as well or typographical errors that may occur on the site. We strive hard to assure the accuracy and information of the products and pricing that we provide on our site. However, pricing or typographical errors may occur at times and in the event that an item is priced improperly due to an error in pricing or information of the product. Coin Exchange shall have the right at its sole discretion to cancel or refuse any orders placed on any item. We will notify you via email of such cancellation and do apologize for when situations like this arise.
In addition to the other rights and the other remedies available to Coin Exchange, in the event of any failure by you to comply with this User Agreement, Coin Exchange reserves the right to charge the credit card on which you have provided Coin Exchange including, without limitation, any and all market losses incurred by Coin Exchange including cancellation fees for accepting your orders to either buy from or sell to us as a result of price and market fluctuations for which you did not fulfill. You expressly authorize Coin Exchange to charge your credit card for all of such amounts.
SHIPPING: Please note that Coin Exchange will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance ceases the moment the package is signed for or left at the specified delivery address.
We currently do not ship internationally as of yet, we only ship to the 50 Domestic United States.
Account Setting & Password: When you register and create a profile with Coin Exchange you will be asked to create a password which will be used to access our website to be able to purchase products. It is your responsibility to keep your username and password confidential and when registering you are designating that you are solely responsible for all activities and transactions that occur under your username and password. Customers should use caution when accessing their account from a public or shared computer so that your password and personal information are not viewable to others. Make sure you fully exit from your account at the end of each session so that unauthorized use of your website is not breached. Coin Exchange will not be liable for any damages or losses that may arise from your failure to comply with the provisions above.
Content of website: The contents on this website are solely intended for informational purposes only. Occasionally information on the website may contain inaccuracies, typographical errors, or other omissions that may relate to availability, pricing, or product descriptions. Coin Exchange strives to ensure accuracy on all of contents on the site but it is your responsibility to evaluate the accuracy of all the content available on the site.
Indemnification. You agree to indemnify and hold harmless Coin Exchange and its affiliates, directors, partners, managers, officers and shareholders from and against any and all costs, damages, expenses, liabilities and obligations, including, without limitation, reasonable attorneys' fees, that you may incur as a result of, or in connection with the use of this website or any violations that may arise from this agreement and or use of our website.
Force Majeure. If Coin Exchange can not perform any obligation hereunder as a result of any event that is reasonably beyond its control. Coin Exchanges delay or failure to perform such obligation shall be excused and Coin Exchange shall not be liable for any damages as a result of, or in connection with, such delay or failure to complete the transaction.
Termination of Use: Coin Exchange reserves the right and sole discretions to suspend or terminate access to or part of its website at its discretion without any notice or reason. Once suspended or terminated from the use of our website your right to use our site ceases immediately. Coin Exchange will not be liable to the customer or any third party for any damages or claims arising from the termination or suspension of your account. Also, any fraudulent, illegal or abusive activity may be referred to appropriate law enforcement authorities at our discretion.
Payment Method Options
We accept numerous forms of payment methods. Please make sure to read and follow all the terms for your payment method of choice to ensure that all orders are handled accordingly.
Paypal: We accept paypal for most transactions. Paypal is considered a form of credit card payment and so you will be charged an additional3.5% fee. MaximumPaypal order is accepted on this website is $5,000.
Wire Transfer: Please contact us for information at 914-686-2646
Checks & Money Orders: Please contact us for information at 914-686-2646. There is a minimum of $300, and maximum of $20,000 on all orders for check or money orders. A 10% deposit with a credit card will be required for all check or money orders and will be required with a valid credit card. All check and money orders must be received within five (5) business days. If payment is not received within the 5 business days the order will be cancelled and the 10% deposit will be forfeited. If there are any additional loses as a result of nonpayment that exceed the 10% deposit, the customer will be liable for those loss as well and will be charged accordingly to the credit card that was left on file for the deposit.
Personal checks and money orders can delay shipment up to 7-14 business days until payment has fully cleared. All check and money orders are held for up to 7 business days after the check is received for clearance prior to shipment of the order.
Payment for all checks and money orders must be postmarked no later than two (2) business days after your order is submitted.
We do not accept any cash advance checks or any checks that are related to credit cards.
Contacting Us
If you have any questions about this agreement or the policies of this site, or your dealings with Coin Exchange please contact us at:
Coin Exchange
3 S. Central Ave
Hartsdale, NY 10530
customer_service@coinexchangeny.com
1 (914) 686 COIN (2646)
